Last updated: July 2026
At Renart, we are committed to protecting your privacy and handling your personal data responsibly, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Renart is the data controller responsible for your personal data. If you have any questions about this policy, please contact us.
2. What Data We Collect
- Contact information: name, email address, phone number
- Delivery information: shipping address
- Payment information: processed securely via our payment provider (we do not store card details)
- Order history: products purchased, order values, dates
- Browsing data: pages visited, time spent on site, device and browser type (via cookies)
3. How We Use Your Data
- To process and fulfil your orders
- To send order confirmations and shipping updates
- To respond to your enquiries and provide customer support
- To improve our website and shopping experience
- To send marketing communications, only if you have opted in
4. Legal Basis for Processing
- Contract: processing your order
- Legitimate interests: improving our services and preventing fraud
- Consent: marketing emails (you can withdraw consent at any time)
- Legal obligation: complying with UK law
5. Sharing Your Data
We do not sell your personal data. We may share it with trusted third parties solely to operate our business, including:
- DHL – for order delivery
- Shopify – our e-commerce platform
- Payment processors – to handle transactions securely
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years for tax and legal compliance.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
We use cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.